Skip to main content

BIT Help Center Guide

Welcome to the BIT Help Center! Here you will find a complete operational guide covering registration, deposits, products, account security, and platform features, helping you quickly get started with the BIT platform.

I. Beginner Essentials

The Beginner Essentials module helps you complete account registration, identity verification, initial deposits, and begin using BIT products in a clear and structured manner.

Step 1: Account Registration & Basic Security Setup

Step 2: Complete Identity Verification

Step 3: Deposit Your First Asset

Step 4: Choose Your First Product

  • Beginner Product Comparison: Coming Soon (covering product features, risks, and investment duration)


II. Product Tutorials

Product tutorials are organized by business line to help you quickly understand the features, risks, and operational processes of each product type.

U.S. Stocks

Fixed Income

New User Fixed-Income Offer: View tutorial
​Dual Currency

  • Standard Dual Currency: View tutorial

  • Daily Dual Currency: Coming Soon

Flexible Savings

Principal-Protected Structured Products

Other Online Structured Products

OTC Structured Products

  • Accumulator (AQ) & Decumulator (DQ): View Tutorial

  • FCN / Reverse FCN: Coming Soon

OTC Deposits & Withdrawals

Margin Trading

Lending

  • Regular Collateralized Loans / Zero-Interest / Low-Interest Collateralized Loans: Coming Soon


III. Account & Security

Account security is an important part of the BIT platform experience. This section explains how to manage login credentials, passwords, two-factor authentication, and other security-related settings.

Identity Verification

Login & Password

Two-Factor Authentication

Contact Information Changes

Advanced Security Features


IV. Activities & Coupons (To Be Added)

BIT provides various promotional activities and coupon programs for eligible users.

  • Voucher Usage Guide:

  • APP Voucher Instructions

  • Cash Bonus Redemption Guide

  • Fee Rebate Voucher Redemption Guide

  • New User Welcome Package: View Package (including product and voucher operation guide)

✅ Friendly Reminder

  • This guide covers the overall user journey, including registration, deposits, products, account security, and platform features.

  • Click the links in each module to access detailed operational instructions and self-service guides.

  • Additional content will be updated gradually. Please refer to the official BIT Help Center for future updates.

Did this answer your question?