If your account is already bound Google Authenticator , you can change your phone number in Apps. Account Security > Phone > Enter new phone number > Verify email, new phone number, old phone number or Google Verification code > click on Confirm to change phone number.

Without bound Google Authenticator , and request disable phone number ,please follow the steps below:

#1. If your old phone number is still available, please reach our live support to verify your identity.

#2. If your old phone number is no longer available but you have a registered email :

Step 1. Please write the following statement on the note:

My full name is XXX, my Matrixport account is XXXXX (registered email or phone number). I decide to apply for account security operation at "Year/Month/Date". Now I need to disable my Matrixport account phone number: XXXXXXXX. Once my application is approved and my phone number is disabled, Matrixport is not responsible for any consequences.

Friendly Reminder:

1*Your signature and date are also required. (Your signature can be your full name but must be clear and matches with your full name provided in the text)

2*Statement note required can be printed out but must be in accordance to the statement provided by Matrixport as above.

Step 2. Please prepare a photo of your ID document (which you used for KYC2) and a selfie with a note.

Please refer to the photo below for reference.

All the required documents, please send us via your registered Matrixport email to [email protected].

Notice: If you already bound an email to your account, you can log in to your account via email.

Matrixport Team