Login Matrixport APP, on [Wallet] choose coin USDT, click [Deposit]---[Deposit Crypto]

Choosing correct token mainnet such as USDT(TRC 20), making sure deposit won't get lost.

By scan QR code or copy address from other crypto platform to your Matrixport

There're general 3 reasons result in deposit delay:

Situation 1: Delay in network confirmation, please wait for full confirmations

Situation 2: Fail to reach the minimum deposit amount, deposit won't be credited

Situation 3: wrong mainnet & memo/forget input memo, contact online support with hash & value as soon as possible

For more details, please refer to https://helpcenter.matrixport.com/en/articles/10021095

The Matrixport Group would like to remind users of prohibited actions on our platforms: https://helpcenter.matrixport.com/en/articles/9983256-kyt-at-matrixport

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