There're typically a few reasons for deposit delay:
Situation 1: Delay in network confirmation
please refer to Matrixport deposit and withdrawal details
Once the withdrawal released and generated hash(can be tracked on token browser), please stand by its block confirmation number
After reaching Matrixport deposit confirmation(s) but still doesn't show up in wallet, please contact Online support
Situation 2: Fail to reach the minimum deposit amount
Before requesting deposit, please make sure check the minimum value of Matrixport deposit page
Situation 3: wrong mainnet & memo/forget input memo
Deposit wrong address/mainnet, or forget input memo will result in failure.
if such happened, please contact Online support for assistance.
