What is Wire Transfer?
A A Wire Transfer supports cross-border bank card transfers for deposits. The funds are expected to arrive within 2-5 business days, and charges depend on your bank. Users need to obtain the recipient's bank information, transfer the funds to the recipient's bank account via mobile or online banking, and then upload a photo of the transfer receipt.
Wire Transfer Operation Guide
1. Obtain the Receiving Bank Information in the App
How to view: Open the App, tap on "Assets" -> "Deposit via TT".
Tap on "Wire Transfer" to view the recipient bank information for Matrix Gelephu Pte Ltd.
Tap "[Copy All]" at the bottom of the page to copy all relevant recipient bank information with one click.
2. Make the Remittance via Your Online Banking
Please use your bank's online banking service to remit funds to the bank account of: Matrix Gelephu Pte Ltd.
Reminder: It is crucial to enter the content displayed by the system in the "Remittance Remarks / Message to Beneficiary / Reference" field. This remark is used to identify you and is the sole basis for crediting your funds. Failure to fill it in or filling it in incorrectly may result in delayed crediting or require manual processing.
3. Submit Remittance Notification
After completing the transfer, please keep the payment receipt. Return to the App, submit the Transfer Notification, upload the receipt, and enter the transfer amount.
Receiving Bank Information
Our company currently uses SGB Bank as the receiving bank.
Recipient Bank
Name: Singapore Gulf Bank B.S.C. Closed.
Abbreviation: SGB Bank
Country: Bahrain
City: Manama
The bank supports the following three methods for searching the recipient bank: Bank Name, SWIFT Code, IBAN.
SGB IBAN: BH98 SGBD 2030 1000 0241 01
Operating Steps
1. Open the App and click "Assets" - "Deposit Funds".
2. Select the corresponding payee information to remit in the corresponding online banking. After the remittance is completed, go back to the App to upload the remittance voucher.
3. [Important] In order to ensure the timeliness of credit, please keep a screenshot of the remittance to your mobile phone (or take a photo) when the remittance is completed, and then upload it through the App.
Notice
Customers need to register important information such as a valid mobile phone number or email address and a newly issued certificate with their bank.
The name of the bank account used for transfer must be the same as the name of the securities account. It is not allowed to use another bank account for transfer, otherwise the refund fee will be borne by the customer
It takes a certain amount of time to process the remittance application in the inter-bank background. The bank's notification of "remittance" does not mean that the securities have received the money. After the funds arrive at the securities, the settlement and approval of the funds are required. Banks and securities do not process remittances on public holidays in Hong Kong, please allow time for remittance processing.
Do not accept direct cash deposits at this moment.