Dear Clients,
To continuously optimize the efficiency and stability of fund transfers within the Prime Brokerage (PB) system, Matrixport will upgrade and optimize the PB system and make the following adjustments to the relevant fund transfer mechanism:
Currently, when clients initiate a transfer in their PB account, the transfer amount is equal to the actual received amount, but all fund transfer operations are completed on-chain. Since on-chain transfers incur gas fees, these fees are currently paid by Matrixport's master account. Due to fluctuations in gas fees, the master account may occasionally experience insufficient fees, which could lead to transfer failures.
To more effectively ensure the smooth and timely arrival of your funds, starting July 1, 2025, the PB account transfer process will be adjusted as follows:
Changes to General PB Account Transfer Rules:
When initiating a transfer operation, the corresponding on-chain transaction fee (gas fee) will be simultaneously deducted from the sub-account to avoid transfer failures due to insufficient fees and ensure a more efficient and stable transfer process.
Special Instructions for Bybit Copper and Bitget Oasis Sub-Accounts:
Given the specificity of Bybit Copper and Bitget Oasis sub-accounts, the current mechanism of the master account advancing Gas fees will continue to be used. The relevant gas fees will be tallied and collected monthly along with your system fees.
We are always committed to providing you with secure, efficient, and professional digital asset management services. Should you have any questions, please feel free to contact your dedicated account manager at any time.
Thank you for your continued understanding and support!
Sincerely,